Insurance, Policies and FAQs

General

A. Your optometrist is an essential member of your healthcare team. Aside from detecting early signs of ocular diseases such as glaucoma, macular degeneration, and cataracts, your optometrist can also detect early signs of other health problems. Diabetes, high blood pressure, high cholesterol, strokes, and tumors can all be detected at a comprehensive eye exam.

A. Call the office at 302-629-6691 or click on Appointment Request and submit your request. Once we have received your submission, we will contact you to set up your appointment.
Once your appointment is scheduled, you will need to fill out the Patient form and bring it to your appointment.

A. Our staff and doctors work hard to ensure that your eye care needs are met in a timely fashion. Patients can typically be seen within one to two weeks for comprehensive eye exams. Patients with ocular emergencies are worked into the schedule expeditiously.

A. We accept most major insurances, such as Medicare, Aetna, and Blue Cross/Blue Shield. Please call our office to find out if we are providers for your plan.

A. Yes, we accept Care Credit. Patients can use Flex Spending cards for examinations, eyeglasses, and contact lenses. We also accept all major credit cards.

A. Patients are responsible for allowable balances that the insurance company does not pay.
Many insurance companies do not cover the refraction charge, which is due at the time of service.
All co-pays are due at the time of service.
A minimum of 50% payment is due for us to start your glasses order. Final payment is due when items are picked up.
Please allow 24 hours' notice when changing or canceling your appointment.
New patients or patients with new insurance should arrive at least 20 minutes before your appointment time.

A. Yes, we welcome outside prescriptions. Our experienced and friendly opticians will help you choose the right frames and lenses for you. We carry the most current styles-everything from conservative to fun and funky-and can accommodate every budget!

A. Dry eyes are a very common problem in today's world. Our doctors can accurately assess the source of your dry eye problem and formulate a plan to keep your eyes comfortable and healthy.

A. Astigmatism is a common condition caused by a non-spherical-shaped cornea or lens. Rather than focusing on a sharp point on the retina, light is diffused, which results in blurred or distorted vision. Fortunately, astigmatism can usually be corrected with prescription eyeglasses or contact lenses.

A. Dilation allows the pupil to open up wide enough for the doctor to see the back of the eye. This is an important part of assessing the health of the eye and the overall health of the patient. Optometrists can detect diseases such as diabetes, hypertension, glaucoma, macular degeneration, and more by examining the back of the retina.

A. Common cataracts are natural changes within the crystalline lens. Over time, the clear lens material breaks down, causing discoloration and cloudy vision. Your optometrist will track these changes and refer you to a surgeon to have your cataracts removed if necessary.